We are seeking an experienced and dynamic Operations Director to oversee the daily operations of our sports resort. This role is critical in ensuring seamless coordination across all departments, driving operational excellence, and enhancing guest satisfaction. The Operations Director will be responsible for implementing strategic initiatives to optimize efficiency, control costs, and maintain high service standards while reporting directly to senior leadership.

Responsibilities

Oversee and coordinate all resort operations, including accommodation, food & beverage, sports, recreation, and guest services
Develop and implement operational strategies to enhance guest experience, optimize efficiency, and ensure seamless cross-departmental collaboration
Monitor resort performance metrics, identifying areas for improvement and driving initiatives to increase efficiency and profitability
Ensure compliance with all local regulations, licensing requirements, and company policies
Drive a guest-centric culture, ensuring high standards of service across all departments
Analyze guest feedback, implement action plans, and continuously elevate service standards
Work closely with the F&B, sports, wellness, and hospitality teams to ensure smooth daily operations and high levels of customer satisfaction
Develop and manage the operational budget, ensuring cost efficiency without compromising service quality
Control operational expenses, focusing on cost reduction, resource optimization, and revenue growth
Implement and monitor cost-control initiatives across departments, including procurement, inventory, and labor management
Establish clear performance KPIs for department heads and ensure accountability for results
Implement best practices and innovative solutions to improve operational workflows
Ensure proper maintenance of facilities, equipment, and infrastructure to provide a seamless guest experience
Oversee health & safety compliance, ensuring all operational areas adhere to industry and legal standards
Act as the key liaison between the resort and the corporate leadership team, ensuring alignment with company objectives
Work closely with marketing, sales, and finance teams to drive business growth and revenue generation
Build and maintain relationships with external partners, including vendors, suppliers, and local authorities

Playitas Resort

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Operations Director