We are hiring! Head Waiter / Head Waitress

Job Title: Head waiter / Head Waitress

Reports to: Restaurant Manager

Responsible for: Developing an excellent customer service

Job Requirements:

- Education in: Hospitality/ Turism

- Experience: Minimum 2 years

- Languages: English: Professional Level / Spanish: Professional Level

Other languages are highly valued (French, German, Russian, Arabic)

Principle scope and purpose of job:

Together with the team, work in a proactive and passionate way to develop a sustainable business

Deliver outstanding and personalized service to our customers, in line with the vision and values of Boho Club

Bring an excellent experience to customers

To participate in the development of the department and restaurant with the Management Team

Key tasks as follows:

Guest/Operation

Ensuring the set standards and expectations are maintained on the highest personal level

Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies

Control and lead the service of the assigned rank together with the assistant

Guarantee the correct assembly and disassembly of the range

Be able to recommend and adapt the courses to the customer

Defend our menu by the full knowledge of each dish and their ingredients

Collaborate in customer service, carrying out functions of receiving, locating, advising and dismissing customers in relation to the gastronomic offer

Comply with and enforce quality, health safety and protection standards data, established by the organization

Ensure satisfaction in the customer experience by complying with quality standards

Maintaining the standards in terms of allergens. Be able to recommend alternatives and solutions taking care of customer allergies

Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulationsReview customers procedures and update accordingly

Financial

Ensure that every table receive the correct bill and do the payment before leave the restaurant

Keep in mind the pre-payment or discount reservations

Optimize, as far as possible, the waste of resources

People & Development

Assist in building innovative communication tools to generate awareness of and support of Values

Develop a culture of excellence within the team

Assist in training and develop the new team members

Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit

Sales & Marketing

Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service

Work with the team to develop the offers adapting it to the individual customer and market conditions

Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers

Give frequent updates to the Management team of customers profiles

Assist with marketing and sales events/activities on an ad hoc basis

Provide information and statistics relating to the up-selling activities realized

Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition

Other

This Job Description serves as a guide and may be changed in the light of changing business needs

We are offering:

- Long term contract

- Training and professional development plan- Incentives (according to sales level and achievement of objectives)

- High emotional salary. Good working environment

- Full time. 8 hours working (without split shift). Two days off/week

- Benefits from relationships with third parties

THE BOHOCLUB

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