• Together with the Front Office Manager, you will manage the entire front office area
• Control the daily tasks at the reception desk
• Co-responsible for the daily optimal room occupancy, hotel occupancy and for all arrivals and
departures
• Co-responsible for the daily/monthly accounts and the main cash desk
• Daily coordination between housekeeping, concierge and guest relations
• Complaint management
• Organisation and coordination of all processes in the front office department
• Jointly responsible for staff planning
• Co-responsible for the induction, management and development of front office staff
• Co-responsible for ensuring and maintaining service quality in accordance with LQA standards
