As Front Office Manager you will be responsible for overseeing the front desk operations and supervising the team. The front office represents the heart of Finn Lough, from handling reservations to filtering guest requests, you will be responsible for delivering the very best service to our guests.
This role encompasses a wide range of responsibilities and requires a diverse set of skills including problem solving, high levels of organisation, teamwork and a strong desire to create unforgettable guest experiences.
- Responsibilities include:
- Staffing and Performance Monitoring of Front Office and Spa Staff
- Team Motivation and Quality Control
- Overseeing Front Desk Tasks
- Reservations and Administration Management
- Payments Reconciliation and Cash Handling
- Managing Guest Communications
- Managing Guest Satisfaction, resolving guest complaints and issues appropriately
- Inventory Management
- Training and development
- Preparing daily and weekly reports for the team