UNIQUE: UNREPEATABLE, EXTRAORDINARY, EXCELLENT.
A team committed to offering the best experience to each client. Hotels full of personality in extraordinary locations. A careful elegant decoration without being sophisticated. The passion for a gastronomy committed to the landscape, with the origin, the technique, and the product. And a holistic vision of luxury that goes beyond an attentive attention to detail and seeks to offer our customers an authentic proposal that takes care of music, lighting, well-being, and commitment to the environment. You will find us in excellent hotels in Madrid, Mallorca, Málaga and the Costa Brava.
OUR PEOPLE
We are a young team composed of almost 300 people (48% women/52% men), we focus on commitment, recruitment, culture, responsibility, and training, we are committed to being a workplace where everyone can grow.
We like what we do. We are excited every day to offer each customer an excellent experience. Unique. We promote a genuine passion in those who make up our team, so that they seek to satisfy our customers.
Working in an environment of respect, where contributions are recognized and workspaces and facilities are taken care of is not an objective, it is the necessary condition for quality to be authentic.
Find out more in unicohotels.com.
MAS DE TORRENT: Authentic, laid-back-chic, cozy, and private.
Discover the pleasure of having your own suite with private pool & garden. 39 spacious suites crafted with impeccable taste distributed throughout the estate and the main house. Spaces where traditions are wonderfully combined with modern finishes and natural tones, giving a sense of comfort and familiarity.
FRONT OFFICE TRAINEE: MISSION
At Mas de Torrent, we are committed to redefining the art of hospitality. As a Front Office Trainee, your mission is to embark on an exciting journey where you will become the face of our establishment, delivering impeccable service, and creating unforgettable moments for our guests.
RESPONSIBILITIES
Its main responsibilities will be the following:
1. Warm Guest Reception:
• Provide a warm and personalized welcome to all arriving guests, ensuring a memorable first impression.
2. Efficient Front Desk Operations:
• Handle check-ins, check-outs, reservations, and guest inquiries efficiently and accurately.
3. Guest Assistance and Concierge Services:
• Assist guests with a wide range of needs, including recommendations, transportation, and arranging special requests.
4. Personalized Guest Experience:
• Tailor each guest's experience by actively listening to their preferences and ensuring their unique needs are met.
5. Problem Resolution:
• Address guest concerns and challenges promptly and effectively, maintaining a calm and solution-oriented approach.
6. Upselling and Revenue Generation:
• Promote and upsell boutique hotel offerings, including room upgrades, special services, and amenities, to enhance guest experiences and maximize revenue.
7. Safety and Security Management:
• Ensure the safety and security of guests and the property by following established protocols and maintaining vigilance.
8. Brand Ambassadorship:
• Embody the boutique hotel's brand values, culture, and spirit in all interactions, leaving a lasting impression and fostering a sense of connection with guests.
