CONFERENCE CONCIERGE (EVENTS OPERATIONAL): this position acts as liaison between the
Catering/Conference Services Department and the meeting planner and conference guests to ensure
that their needs have been met or exceeded at all times. Ensure that the standards of excellence for
meetings, banquets and all other catered affairs in private function rooms are followed, using his/her
own judgement with regard to guest requests to ensure complete satisfaction. Attend all preconference meetings and the daily catering meeting and checks on accuracy of function space for the day. Revises the daily agenda of the group and checks all meeting rooms.
CONFERENCE & CATERING (EVENTS ADMINISTRATIVE): Work closely with Meeting Planners and
Hotel staff in providing proper information about the event. Oversee all assigned group functions
when they are in-house. Assist the Conference Manager on ensuring accurate tracking of quarterly
booking goals on a weekly basis. Work with ADOCCS to ensure that booking guidelines are followed,
and that all catering leaders are maximizing space and revenue through daily Line-up and review of
all tentative business. Attend regularly on the daily menu reading to ensure operational alignment of
all attending departments for next day’s events. Assist coordinate action steps to fill the voids
through direct mail, promotions, telephone blitzes, special packages, etc.
