Job requirements: ·
Professional Experience: - Minimum of 3 years of experience in the hospitality industry.
- Proven experience leading a team with a track record of achieving sales targets and maintaining high customer satisfaction levels.
- Familiarity with the Barcelona luxury hospitality market, including knowledge of competitive pricing, high-end guest expectations.
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Technical Skills and Systems Knowledge: - Proficiency in using Property Management Systems (PMS) and Central Reservation Systems (CRS), with preference for experience in systems such as Opera and Marsha.
- Understanding of revenue management principles, including dynamic pricing strategies, inventory control, and distribution channels management.
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Sales and Revenue Management: - Knowledge of revenue optimization techniques, including upselling and managing OTA relationships.
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Customer Service and Communication: - Exceptional customer service skills with the ability to handle VIP and high-net-worth clientele with discretion and professionalism.
- Excellent communication skills in both Spanish and English; proficiency in additional languages (e.g., Catalan, French, or German) is a plus.
- Proven ability to effectively resolve customer complaints, ensuring a positive outcome while maintaining brand standards and guest satisfaction.
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Leadership and Team Management: - Demonstrated leadership skills with the ability to motivate, train, and develop a team to achieve high performance standards.
- Strong organizational and problem-solving abilities, with experience in managing team schedules, performance evaluations, and conflict resolution.
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Educational Background: - Bachelor’s degree in Hospitality Management.
- Additional certifications in revenue management or luxury hospitality management are advantageous.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
