Waiter (M/F) - Tivoli Kopke Porto Gaia Hotel

Minor Hotels - Southern Europe • Seasonal • Porto, Portugal • 3d ago

What will be your mission?

As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.

What will you do?

Provide excellent customer service that promote satisfaction.
Welcome and acknowledge all guests according to company standards.
Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
Be aware and offer the different products and services available at the hotel’s restaurant.
Review daily specials and changes on the menu with the correspondent F&B team.
Handle restaurant reservations.
Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
Identify opportunities to increase the F&B Department income by Upselling.
Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
Follow all relevant health department rules/regulations and all customer service guidelines.

What are we looking for?

Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
Vocational training on hospitality/F&B.
Fluency in local language and knowledge of English is highly valuable.
Working knowledge of various computer software programs (Microsoft Office, POS, etc).
Customer service focus.
Active listening and effective communication skills.
Focus on detail.
Sales oriented.
Ability to work on your own and as part of a team.