Chalet Managers

Consensio • Seasonal • Meribel Mottaret, Auvergne-Rhône-Alpes, France • 7m ago

Consensio operate some of the most luxurious chalets in the French Alps. Each chalet is run by a team of 4 or more staff who provide a 5* star service to guests from around the world.

This is a diverse and extremely challenging “hands-on” role, delivering a 5* service experience. The main emphasis in this role is managing and training the chalet team, doing the chalet accounts and customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for each guest.

Main Responsibilities

Management, training and development of each member of the chalet team
Customer service delivery – incl. service of breakfast, afternoon tea and formal evening meal
Proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
Responsible for chalet cleanliness and presentation
Responsible for all chalet laundry
Managing of chalet budgets
Completion of all financial and non-financial paperwork each week
Communication with the Guest Relations Manager pre arrival + post departure
General chalet maintenance – to report issues to Area Manager/Maintenance Team
Maintaining general hygiene, health and safety standards
Responsible for maintaining and improving local supplier relations
Covering chauffeur duties when required, providing cooked breakfast when required
Providing cooked breakfast when required
A passion for sustainability and environmental responsibility, supporting Consensio’s commitment to the environment