We are seeking an experienced and dedicated Chalet Manager to oversee the smooth operation of two luxury chalets. As Chalet Manager, you will be responsible for managing all aspects of chalet life, ensuring the highest standard of customer service, and delivering an exceptional guest experience. Your role will involve managing a small team, overseeing day-to-day operations, and ensuring the chalet runs efficiently.

Key Responsibilities:

Guest Experience:
- Provide a warm, welcoming, and high-quality service to all guests.
- Be the primary point of contact for guests, handling all queries and requests promptly and professionally.
- Anticipate guest needs to deliver a personalized stay.
- Organize and manage guest arrivals and departures, including special arrangements such as transport, dining, and excursions.
Chalet Operations:
- Oversee all aspects of chalet operations, including housekeeping, maintenance, and catering.
- Ensure the chalet is well presented at all times, checking after cleaning staff.
- Plan and execute the daily operations schedule (housekeeping, meal preparation, activities).
- Manage inventories of food, beverage, cleaning supplies, and other chalet essentials.
Team Management:
- Lead, supervise, and motivate a small team, including chefs, housekeepers, and other support staff.
- Schedule team shifts and ensure adequate staffing levels.
- Provide training to ensure team members uphold the chalet's service standards.
Catering and Dining:
- Liaise with chefs to deliver high-quality cuisine tailored to guest preferences.
- Ensure the dining experience reflects the luxury standards of the chalet.
Financial Management:
- Manage the chalet budget and expenditure, ensuring cost control without compromising on quality.
- Handle guest billing and payments.
- Track and report card receipts to the accountant in a timely manner each month.
Problem Solving:
- Handle guest complaints and resolve issues promptly and professionally.
- Troubleshoot operational issues, ensuring minimal disruption to guest experiences.
Chalet Sales:
- Monitor and respond promptly to inquiries via the chalet's sales email address.
- Provide detailed information about availability, pricing, and services.
- Follow up on potential leads and maintain an organized system for tracking correspondence.
- Coordinate bookings and ensure accurate communication with guests and the reservations team.

Qualifications and Skills:

Proven experience in hospitality management, ideally within a luxury chalet, hotel, or resort
Sales experience is a plus
Strong organizational and leadership skills
Excellent communication and interpersonal skills with a customer-focused mindset
Good financial management skills, with an understanding of budgeting and cost control
Must be fluent in English and French
Knowledge of Chamonix and surrounding activities is a bonus
Flexibility with working hours, including evenings and weekends

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