Company Description

Constance Hospitality Management Ltd is the corporate heart of our group, supporting our hotels and resorts across the Indian Ocean. Based in Mauritius, our office drives strategy, innovation, and excellence across all functions—from operations and talent to marketing and sustainability. Join our dynamic team and help shape the future of luxury hospitality.

Job Description

At Constance Hotels & Resorts, we believe that well-being is an essential part of the guest experience. We are looking for a Corporate Wellness & Spa Manager to develop and enhance our group’s Wellness & Spa concepts, ensuring high standards across all our properties.

JOB SUMMARY:

The Corporate Wellness & Spa Manager is responsible for supporting the management of Constance Hotels & Resorts in developing, enhancing, and promoting the group’s Wellness & Spa concepts. This includes continuously improving existing operations and designing innovative wellness initiatives.

DUTIES AND RESPONSIBILITIES:

Customer Experience

Work closely with hotel management teams to develop the customer base of Constance’s Wellness & Spa operations.
Continuously improve guest satisfaction ratings for spa and wellness services.

Financial Performance

Drive revenue growth for the group’s spa operations.
Monitor budgets and optimize cost management.
Enhance spa profitability and yield.

Innovation, Learning & Development

Develop and implement innovative spa and wellness concepts.
Oversee training programs to elevate spa staff competencies.
Establish benchmarking systems to maintain excellence.
Set annual performance objectives for each spa and implement an effective performance management system.

Operational Excellence

Implement a cost-effective procurement system for spa operations.
Develop and maintain an efficient stock control system.
Continuously refine guest service processes.
Establish a structured and effective reporting system.

Qualifications

CANDIDATE PROFILE:

Experience & Expertise

Proven experience in spa and wellness management, preferably in luxury hospitality.
Strong financial acumen with expertise in revenue optimization and cost control.
Deep understanding of global wellness trends and spa service innovations.

Leadership & Strategy

Visionary leader with the ability to shape and drive wellness initiatives.
Strong ability to mentor and develop teams across multiple locations.
Ability to set and monitor key performance objectives across spa operations.

Training & Knowledge Sharing

Strong ability to train and coach teams at different levels.
Willingness to share expertise and ensure knowledge transfer within the group.
Hands-on approach to support and develop spa professionals.

Guest-Centric & Results-Oriented Approach

Passionate about delivering outstanding guest experiences.
Analytical mindset with experience in benchmarking and service quality audits.
Track record of driving revenue growth and improving guest satisfaction in wellness and spa environments.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

We believe in continuous learning and growth to help our teams achieve their full potential.
A strong family spirit is part of our identity, we support and care for one another.
We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
Our passion for luxury hospitality is reflected in every detail of the guest experience.
We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

Constance Hospitality Management

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