Reporting to the Group Director of Human Resources, the Director of Talent Management & Development will be responsible to design and implement talent management & development plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip employees with the skill sets required to meet operational objectives and ultimately enhance guest experience.
Performance Metrics:
Conduct frequent Training Needs Analysis and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
Work with operational leaders in analysing available data through guest feedback system (LHW, LQA) to identify skills and service gaps, and design multi-dimensional interventions programs to address these gaps in positive sustainable way.
Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
Manage the talent management process including Talent Performance Review, Goal setting, succession planning, and end of the year review in an end-to-end manner
Drive Reward & Recognition and Talent Development Initiatives
