The Front Office Trainee is responsible for welcoming guests upon arrival, ensure that the registration is smooth and efficient whilst, communicating hotel services and promotions.
Duties included but are not limited to:
• Managing all formalities related to guest check-ins and check-outs for individuals and groups.
• Greeting guests warmly upon arrival and provide efficient registration services.
• Ensuring guest satisfaction by addressing needs and handling inquiries.
• Working closely with other departments to ensure proper communication.
• Maintaining a solid understanding of hotel operations, room types, services, and amenities.
• Other duties related to the field delegated by the Front Office Manager.
