Hong Kong provides a dynamic hospitality training opportunity in one of the world's most bustling and cosmopolitan cities. As a global business and tourism hub, Hong Kong offers unparalleled exposure to luxury hotels, fine dining, and world-class event management. Participants will gain hands-on experience in a fast-paced, multicultural environment, learning from some of the industry's top professionals. This opportunity allows for the development of skills in areas such as hotel operations, customer relations, and high-end service, all within the vibrant urban landscape of Hong Kong, where East meets West in a unique cultural fusion.
RMC Asia is representing The Arca in Hong Kong to recruit front office & guest services interns! This internship is one of the program options within RMC Asia's Cultural Exchange Programs, which also encompass management training and contractual positions at luxury hotels and resorts all over Asia. Begin your journey to become a valuable hospitality professional by sending us your resume now!
DETAILS
● Host: A 5-Star Hotel by The Arca
● Destination: Hong Kong
● Department: Front Office
● Program: Hospitality & Business Internship
● Duration: 6 months
● Intake: September - November 2024
FRONT OFFICE & GUEST SERVICES - RESPONSIBILITIES
● Greeting guests upon arrival and making them feel welcome
● Performing and administering check-ins and check-outs
● Assigning rooms and taking care of administrative duties
● Processing guest payments
● Being a source of information to guests on various matters such as transport and restaurant advice
● Accommodating general and unique requests
● Understanding all hotel room categories, room rates, packages, and promotions
● Communicating with all departments to fulfill guest requests
● Handling complaints & diffusing conflict or tense situations with guests
● Other related duties in the front office department
