Front Desk Operations:
Greet and welcome guests upon their arrival.
Check-in and check-out guests efficiently.
Provide key cards and relevant information to guests.
Reservation Management:
Handle room reservations, cancellations, and modifications.
Maintain an accurate and up-to-date reservation system.
Coordinate with other departments to ensure room availability and readiness.
Guest Services:
Address guest inquiries and concerns promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Assist with special requests, such as room preferences or additional services.
Communication:
Answer and direct incoming calls to the appropriate department.
Respond to emails and messages in a timely and courteous manner.
Relay messages and information to guests and staff members.
Payment Handling:
Process guest payments and ensure accuracy.
Handle cash transactions and provide receipts.
Resolve billing discrepancies and issues.
Administrative Tasks:
Maintain a neat and organized front desk area.
Complete daily reports and record-keeping.
Assist with administrative tasks as assigned by management.
Problem Resolution:
Address and resolve guest complaints or issues.
Collaborate with other departments to solve problems efficiently.
escalate issues to the management when necessary.
