As Head Concierge, you will play a vital role in ensuring our guests have a seamless and enjoyable stay. You will assist the Concierge in providing personalized service, offering recommendations, and fulfilling requests to enhance the guest experience.
Key Responsibilities:
• Assist in managing guest inquiries and requests promptly and professionally.
• Provide information about local attractions, dining options, and entertainment to guests.
• Coordinate reservations for restaurants, transportation, and activities while handle special requests, such as arranging celebrations or unique experiences for guests.
• Maintain an up-to-date knowledge of hotel services, amenities, and local events.
• Collaborate with other departments to ensure guest satisfaction.
• Assist in managing the concierge desk and maintaining a welcoming environment.
