We are hiring! Receptionist
Job Title: Receptionist
Reports to: Front office Manager
Responsible for: Developing an excellent service to guests
Job Requirements:
- Education in Finance/ Hospitality/ Tourism
- Experience: Minimum 2 years
- Driver license
- Opera Cloud System
- Languages: English: Professional Level / Spanish: Professional Level
Other languages are highly valued (French, German, Russian, Arabic)
Principle scope and purpose of job:
Together with the team, work in a proactive and passionate way to develop a sustainable business
Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club
Ensure pre-research is made for each arriving guest and deliver a personal service accordingly
Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit
Ensure that the reception desk is always manned
Manning the main switchboard for Boho Club and carrying out
Concierge duties accordinglyIn charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individualInform AFOM and HM about any return guests
Local knowledge of the area and proactiveness in regards to potential requests on and off property
Key tasks as follows:
Guest/Operation:
Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
Ensuring the set standards and expectations are maintained on the highest personal level
Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance
Check in & Check out guests, billing and end-of shift cashiering
Coordinate VIP amenities in conjunction with housekeepingHandle room reservations including room upsell and packages, in conjunction with reservations department
Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only
Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed
Be fully updated on the Emergency proceduresBe aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition
Ensure a safe working environment is achieved in line with laid out hotel procedures and policies
Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations
Review guest procedures and update accordingly
Financial:
Provide information as requested by the Finance Department regarding all activities related to the reception departmen
Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception
People & Development:
Assist in building innovative communication tools to generate awareness of and support of Values
Develop a culture of excellence within the team
Assist in training and develop the new team membersBe part of a creating and nurturing philosophy throughout the business to ensure a great team spirit
Sales & Marketing
Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding serviceWork with the team to develop the offers adapting it to the individual guest and market conditions
Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guest
Give frequent updates to the Management team of guest profiles
Assist with marketing and sales events/activities on an ad hoc basis
Provide information and statistics relating to the up-selling activities realized
Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition
Other
This Job Description serves as a guide and may be changed in the light of changing business needs
We are offering:
- Long term contract
- Full time. 8 hours working (without split shift). Two days off/week
- Upselling (according to sales level and achievement of objectives)
- High emotional salary. Good working environment
- Benefits from relationships with third parties
- Training and professional development plan
