Reservation Coordinator

Constance Ephelia • Seasonal • Seychelles • 3d ago

Job Brief

The Reservation Coordinator has the main responsibility of analysing all guest and travel agent requirements through telephone and emails recommend suitable options for all customers and assist to confirm all reservations.

DUTIES AND RESPONSIBILITIES:

Have a thorough knowledge of the entire hotel services and facilities
Answer inquiries about room rates, outlets and room locations.
To be totally familiar with all aspects of the reservation systems
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
Post advance deposits and keep accurate records of deposits.
Process rooming lists and group blocks and indicate special requests and billing procedures
File and process reservations correspondence, make certain all files are current and in order.
Have knowledge of Front desk; Sales and Accounts departments and how they relate to the Reservations department.
Accommodate and document special requests in an accurate and efficient manner.
Explain guarantee and cancellation policies to callers.
Describe room accommodation and benefit feature sale amenities to guests.
Use sales techniques when assisting guests in making reservations,
Answer guest questions about property facilities/services
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
Follow "up selling" techniques and sales strategies to maximize property revenue.