Resorts: Sani Resort, Ikos Olivia, Ikos Oceania, Ikos Aria, Ikos Odisia Ikos Dassia, Ikos Porto
Petro, Ikos Andalusia.
Locations: Halkidiki, Kos Island, Corfu Island (Greece) Estepona, Mallorca (Spain)
Positions: Front Office Trainee, Guest Relations Trainee, Bellboy
Front Office Trainee
• Welcome and greet guests providing a friendly, efficient and courteous service
• Undertake check-in, check-out & payment transactions
• Answer telephone calls, handle complaints, arrivals, departures and rest functions
• Excellent knowledge of the resort and the facilities as well as of daily events, activities and food & beverage functions in order to provide accurate information to guests
• Be fully informed about the daily workload of the hotel (arrivals, departures, VIP guests and rest functions)
• Be fully informed about the daily workload of the hotel (arrivals, departures, VIP
guests and rest functions)
Guest Relations Trainee
• Welcome and greet all arriving & in-house guests with a pleasing smile
• Assist guests with all check-in procedures, issue room keys, and answer any questions.
• Review arrival lists and records, including arrivals, departures, and VIP guests.
• Answer client inquiries in a timely manner.
• Promote the services provided by our hotel.
• Address grievance issues and inform Guest Relations Manager as required.
