JOB SUMMARY
Position responsible of assisting the leadership for all the food and beverage operations, which includes six venues (restaurants, bars, beach club), room service and banqueting operations. Oversees guest and employee satisfaction, maintaining standards as per Balanced Scorecard and meeting or exceeding financial goals.
Requirements:
• Proven experience in a similar role at a luxury hotel.
• Ability to lead and motivate a large, diverse team.
• Fluency in Spanish and English.
• Experience in managing high-volume and luxury operations.
• Excellent communication and organizational skills.
• Ability to work under pressure and solve problems effectively.
We Offer:
• A dynamic and stimulating work environment in one of the most prestigious hotels in Barcelona.
• Professional development opportunities and growth within the company.
• Competitive salary package and additional benefits.
RESPONSABILITIES:
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index.
• Utilizes budgets to understand financial objectives.
• Conducts performance reviews in a timely manner.
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees: Operational position, presence across the venues is key
. Manages all day-to-day operations and understands employee positions well enough to perform duties in employees' absence.
• Utilizes interpersonal and communication skills to lead, influence, control, support, encourage others, providing guidance and feedback.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides a learning atmosphere with a focus on continuous improvement.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate recognition is given if expectations are exceeded.
• Provides excellent customer service as well as responds quickly and proactively to guest's concerns complaint/problem.
• Understand and Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
