• Ensure that all guests receive courteous, warm, and professional service during check-in and check-out.
• Provide excellent, friendly, and professional guest service at all times, ensuring a memorable experience.
• Handle guest complaints promptly and effectively, following up as necessary to ensure resolution.
• Accurately enter guest data into the system to maintain up-to-date and correct information
• Note any special requests from guests and communicate them to the relevant department for prompt action.
