A beautiful 5-star Luxury hotel in Sardinia, part of a group of prestigious hotels are now preparing for the 2025 summer season. They now have a number of positions open for experiences and well-presented Hotel Receptionists with prior 5-star luxury experience to join their vibrant team. Fore this role you would need to be fluent in both English and Italian language, and other languages also welcome.
Primary Responsibilities:
· Check guests in and allocate rooms in a professional and friendly manner according to hotel standards.
· Check guests out, ensuring correct billing and payments.
· Answer the phone and take booking enquiries and give information both for internal and external guests.
· Manage reservations and update the hotel system with guest information and preferences.
· Handle guest enquiries and complaints, escalating any issues to senior management.
· Inform and promote hotel facilities, promoting any seasonal packages, loyalty programs or additional services.
· Inform guests of nearby sightseeing’s, facilities or services based on the guests needs.
· Maintain front-desk organization and cleanliness, following standard operation procedures and ensuring compliance with health and safety policies.
· Run various reports and share with relevant operational teams.
· Prepare reports for housekeeping and any other organizational reports preparing for next day operations.
· Pass on any relevant guest information and liaise with various departments accordingly.
· Execute any additional tasks given by management as needed.
