FRONT OFFICE TRAINEE: MISSION
At Finca La Bobadilla we are selecting a student in Internship for our Reception. As a Front Office Trainee, you will be the first point of contact for our guests and clients, and you will have an important role in creating an exceptional experience for them. In this position, you will be responsible for providing exceptional customer service, taking phone calls, welcoming guests, managing reservations, and providing information about the hotel and its services.
RESPONSIBILITIES
Its main responsibilities will be the following:
- Receive guests and customers with a smile and a friendly and professional attitude.
- Manage reservations and cancellations of rooms and hotel services.
- Provide information about the hotel and its services to guests.
- Take phone calls and answer guest questions accurately and in a timely manner.
- Conduct guest check-in and check-out efficiently and courteously.
- Solve any problems that guests may have during their stay.
- Always keep the reception and lobby clean and tidy.
- Collaborate with other hotel departments to ensure an exceptional guest experience.
WHAT DO WE NEED FROM YOU?
- University student or recent graduate in tourism, hospitality or related areas.
- Excellent verbal and written communication skills in Spanish and English.
- Ability to work in a team and collaborate with other departments.
- Ability to work in a fast-paced environment and under pressure.
- Knowledge of Microsoft Office and hotel management systems is a plus.
- Good personal presentation and attention to detail.
WHAT WILL YOU FIND WITH ÚNICO HOTELS?
- Internship contract .
- Full day, shift followed.
- Salary as student aid.
- Shared hosting.
- One meal per shift.
- Excellent work environment and camaraderie.
- Major continuing training projects.
- Possibility of growth in the company.
