Front Office Agent/Lady in Red (Guest Relations Agent) (f/m/d) for the summer season 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Seasonal - Full Time
Location: Switzerland - St. Moritz
Description
Under a long-established name, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts as well as the stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.
Are you a passionate host?
Do you have a willingness to serve, a sense of quality, flexibility, and a well-groomed appearance?
To support our motivated Front Office team, we are looking for you from the coming summer season 2025 as a Front Office Agent/Lady in Red (Guest Relations Agent)!
Your main tasks
- Check-in/out (private individuals and groups)
- Reception and care of hotel guests
- Preparation of VIP arrivals
- Invoice preparation
- Maintaining your own cash register with collection, currency exchange, etc.
- Receiving and processing guest inquiries
- Various administrative reception tasks
- Using the Opera program
Desired skills and qualifications
- A successfully completed vocational training and ideally initial professional experience
- OPERA knowledge
- Expertise, creativity and attention to detail, as well as a very high level of quality awareness
- Structured and organized way of working
- Great interest in team-oriented work
- Very good knowledge of German and English; additional language skills are an advantage
Waiting for you
- Live and work in the heart of the Engadin Alps
- Diverse design options
- Pleasant working atmosphere in a young and dynamic team
- International career prospects and development opportunities
- Outstanding employee benefits in all Kempinski Hotels
- Staff accommodation in the immediate vicinity of the hotel including laundry facilities, fitness & common room, kitchen and a wide range of food in our staff restaurant
- Free use of the in-house daycare center for the care of employees' children
- Monthly employee activities such as ski, snowboard and cross-country skiing courses, hiking trips, spa evenings and German courses
- Internal “Feel Good Committee” to help shape all welfare issues
About Grand Hotel des Bains Kempinski St. Moritz
An icon of alpine glamour.
Grand Hotel des Bains Kempinski is the most glamorous gateway to St Moritz, offering timeless European luxury in a breath-taking mountain setting. Its celebrated alpine spa, impeccably styled suites, and award-winning restaurants draw guests and gastronomes from around the world, while its location at the foot of the legendary Hahnensee ski run offers unrivaled access to the slopes of the Engadin Valley.
A seasonal property, our employee experience caters to the adaptable hotelier who values a more flexible and dynamic lifestyle. With four months on in the winter and summer seasons, our employees enjoy the opportunity to travel, study, or take on international assignments in the offseason. In addition to a diverse suite of learning programs, including culinary workshops under our Michelin Star chef, we encourage our employees to truly take part in their St. Moritz experience with complimentary ski and snowboard lessons, access to housing, and fitness facilities, and an array of organized social activities. Surrounded by natural beauty, living and working in St. Moritz is a luxury in itself. This magical setting provides the perfect stage for Kempinski's beautiful performance, and yours.
