We are hiring in Boho Club: Night Auditor/Receptionist
Key requirements:
- Education: Finance / Customer Service/Front Office/ Hospitality
- Professional category: Front Office Receptionist/ Auditor Night
- Experience: not necessary, at least 1 year
- Opera Cloud
- Languages:
English: Professional level
Spanish: Professional level
Other languages (French, Deutsch, Russian, Arabic will be a plus)
Job description:
- Welcome and greet guests by providing friendly, efficient and courteous service
- Perform check-in, check-out and payment transactions
- Answer phone calls. Answer, screen and forward incoming phone calls
- Receive, sort and distribute mail/daily deliveries
- Manage complaints, arrival, departure and rest functions
- Provide information to guests about facilities, events and services
- Maintain a high level of personal hygiene and appearance
- Reception and classification of the daily mail
- Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)
- Direct visitors to the appropriate person and office
- Provide basic and accurate information in person and by phone/email
- Maintain office security by following security procedures and controlling access through the reception desk (monitor logbook, issue visitor passes)
- Order receiving supplies and maintain a stock inventory
- Update calendars and schedule meetings
- Arrange travel and accommodation, and prepare vouchers
- Maintain up-to-date records of expenses and office costs
- Perform other administrative receptionist duties such as filing, photocopying, and transcribing Your main qualifications/skills
- Enthusiastic with a friendly personality
- Proven experience as a Front Office Receptionist or similar role, ideally in a 5* resort or hotel environment
- Proficiency in Microsoft Office
- Customer service and professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
