Company Description
A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.
Job Description
The Housekeeping Manager plays a pivotal role in delivering an exceptional guest experience by ensuring that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and aesthetics. This role requires a hands-on leader with strong attention to detail, excellent team management skills, and the ability to drive productivity while maintaining luxury service levels.
Duties and Responsibilities:
Operational Leadership:
Oversee the daily operations of the housekeeping department, ensuring consistency and excellence in cleanliness across all areas of the hotel.
Lead morning briefings and daily planning meetings with housekeeping supervisors and team members.
Coordinate room assignments and prioritize cleaning based on arrivals, departures, VIPs, and guest preferences.
Ensure readiness of rooms and common areas before peak check-in times, collaborating closely with Front Office.
Team Management & Development:
Recruit, train, mentor, and evaluate the housekeeping team to maintain a high-performance, service-oriented culture.
Conduct ongoing training on cleaning techniques, safety protocols, grooming standards, and customer service.
Monitor and manage team schedules, attendance, and time-off requests to ensure optimal staffing levels.
Foster a positive work environment, promoting teamwork, motivation, and accountability.
Guest Service Excellence:
Address guest inquiries and concerns related to housekeeping services promptly and courteously.
Manage guest preferences, such as allergies, special requests, or VIP services.
Conduct periodic room inspections to ensure standards are being met and guest expectations exceeded.
Inventory & Budget Management:
Maintain par stock levels of all linen, guest amenities, and cleaning supplies.
Manage departmental expenses and control costs through efficient use of materials and labor.
Identify and recommend cost-saving initiatives without compromising quality.
Compliance & Safety:
Enforce compliance with hotel policies, safety standards, hygiene protocols, and local health regulations.
Ensure proper handling and maintenance of housekeeping equipment and tools.
Lead safety drills, chemical handling training, and ergonomic awareness sessions.
Collaboration & Reporting:
Work closely with Front Office, Engineering, and Laundry teams to ensure a seamless operation.
Prepare departmental reports including room status, productivity metrics, inventory logs, and incident reports.
Participate in management meetings and contribute to hotel-wide service improvement initiatives.
Qualifications
Qualifications:
Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred
Diploma or certification in housekeeping operations or hotel management is an advantage
Minimum 3 years of experience as Housekeeping Manager or in similar position
Strong leadership and team management skills
Ability to manage budgets, control inventory, and ensure cost-efficiency
Knowledge of housekeeping procedures, cleaning equipment, and chemicals
Familiarity with health & safety standards and hygiene regulations
Strong communication and interpersonal skills
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
