We are looking for social people with a hospitality background and a passion for skiing to join our overseas team as a Bar & Ski Host in one of our Chalet-Hotels next winter. The successful applicant will need to hold an EU passport (or have the right) to work in France or Austria.
The Bar & Ski Host is one of the most visible roles in our chalet-hotels, so they are essential to our operation in resort and are a main point of contact for keeping our guests happy. Without the engaging personalities of our staff, their cleanliness, attention to detail and fantastic hosting skills we wouldn’t have so many repeat bookers. It is the Host’s job to ensure our guests are not on just any ski holiday but to make sure they have the true ‘Ski Miquel Experience’.
This is a highly sociable role for people who are willing to work hard and enjoy all that the mountains have to offer. If you do, you will be rewarded with a job that gives you plenty of skiing time and guest interaction, making it ideal for someone who is outgoing and loves meeting new people.
The Company
We are a family-run business based in Hove in the UK with over 40 years’ experience in the travel industry and with 85% of our bookings as repeat guests or word-of-mouth recommendations, we like to think we're pretty good at what we do!
The company was founded in 1980, after our owner and a colleague decided to start their own travel business. With five permanent members of staff in our ‘offices’ when guests or staff call or e-mail; they know exactly who their talking to. We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again. We work hard to achieve the level of service that our customers have come to expect, creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff.
Principal Tasks
This is a split role, focussing primarily on covering the chalet-hotel bar and ski hosting with our guests, although some Chalet Host duties will also be involved. The following is an outline of the principal tasks that are expected of our Chalet Hosts and Bar & Ski Hosts:
Chalet Hosting
- Cleaning the guest rooms (including the toilets and showers) on transfer days.
- Cleaning the communal areas on transfer days and when the bar is quiet.
- Serving afternoon tea when opening the bar in the late afternoon / early evening.
- If the bar is quiet, assisting with setting up the dining room for the evening meal service.
Bar Service
- Setting up and being present for afternoon tea, which is served from 4:30-5:30pm.
- Creating a welcoming atmosphere, with a lit fire and appealing music in the bar.
- Serving guests après-ski drinks and providing good company.
- Running the bar up until 11pm, with a break for the evening meal service.
- Keeping the bar and lounge areas clean, tidy, and welcoming.
- Ensuring the bar is always kept well-stocked.
Ski Hosting
- Being ready 10 minutes ahead of the meeting time to be able to greet the guests.
- Dividing the guests into two ski hosting groups (if required).
- Skiing with our guests all morning, stopping for a mid-morning coffee break.
- Booking a mountain restaurant for lunch each day.
- Addressing the diverse needs of our guests and tailoring each day’s ski hosting programme to the groups’ abilities.
- Ensuring the groups are always safe and having fun!
This is a very social position in which we encourage our staff to interact with the guests become a major factor in the enjoyment of their holiday!
Requirements
The following is an outline of the personal qualities that are expected of our Hosts:
Personal Qualities:
- Punctual
- Hard-working
- Proactive
- Friendly and engaging
- Sociable
- Team player
- High attention to detail
- Well-presented
- Guest-focused
Essential Requirements:
- Must have a valid EU passport, or must already have the right to work in the European Union
- A high level of English to be able to communicate well with guests and other staff
- Previous hospitality experience
- A very experienced skier
- Be able to inspire confidence in a ski group
- The ability to speak another foreign language is preferred, but is not essential
