Do you love creating the perfect dinner party?
The Armadillo resort team is at the heart of all our guest’s experiences, representing the Armadillo brand throughout the resort, delivering luxury service to the highest standards.
Our Chalet Hosts are incredibly important to the guest experience, providing in-chalet concierge, providing the right ambience and overall feel during the stay, while providing daily housekeeping to the highest standards. The Chalet Host role can be demanding, and varied day to day, with guests’ communication prior to arrival to ensure we deliver a tailored experience.
Chalet Hosts work alongside a Chalet Chef, across a variety of luxury properties. Schedules are changeable depending on guest bookings, chalets booked, and check-in times.
A successful candidate will need to have strong communication skills, with the ability to interact with guests and team members of all ages and cultures. An outgoing, positive personality will suit the demanding nature of this role. Time management skills, and working calmly in a pressurized environment, while taking pride in the small details that elevate the guest experience are also must-haves.
· Strong customer service. Anticipating and understand guest needs and expectations.
· Preparing, set up and service of all meals, breakfast, afternoon tea and evening meals.
· In-chalet concierge. Prearrival communication with guests, to providing knowledge of resort and mountain, offering, and booking concierge activities.
· Socialising with guests, in chalet, creating warm and welcoming ambience.
· Perform daily housekeeping, that includes cleaning, changing linen and reporting maintenance issues in properties,
· Perform preseason, midseason and end of season property deep cleaning, inventories, and maintenance reports.
· Catering: you will need to be confident with a comprehensive cooked breakfast preparation and service as well as preparing afternoon tea selections.
· Collect, analyse, and react to guest feedback.
· Budgeting and stock management, safely handling Armadillo money or cards, uploading all receipts accurately.
· Ensuring the highest health and hygiene standards are met,
· Complete weekly guest preference feedback, damage deposit feedback, and accurately reporting guest billable activities.
· Adapt to varied schedule, working across several luxury properties, and with a number of team members.
Always present a positive image of Ski Armadillo, wearing uniform or chef whites as highlight in team guidebook.
Demonstrate teamwork, collaborating and supporting colleagues such as Chalet Chefs, Resort Chauffeurs, and Housekeepers where appropriate to deliver the highest level of service, exceeding our guests’ expectations.
Requirements
Must Have
· EU Passport, or valid work/residency permit for country of work
· Luxury service experience of 2 years or more, with either luxury ski chalet, Michelin restaurant or super yacht experience.
· Knowledge of ski resorts/season life
· Fluent in English
· Available full winter season, November to April
Package
· Competitive salary
· Quality Uniform
· Staff Accommodation can be arranged.
· Complimentary ski / board hire
· Training program
· Work and accident insurance
