We are looking for an Assistant Manager to work alongside the Centre Manager, and play a leading role in the growth of the business.
Parthian Wandsworth includes an ample amount of bouldering, top-roping, lead climbing, auto-belays and speed climbing. Climbers can also train in our fitness room and purchase climbing clothing and equipment from our shop. We also boast a co-working area with a café serving freshly made, locally sourced food and drinks.
The Assistant Manager will be responsible for the day to running of the centre, working alongside the site Management team, to identify and build upon business opportunities. They will be key in implementing excellent levels of customer service, managing a passionate Duty Manager team to create an atmosphere where customers can have fun, relax, and experience climbing in an inclusive environment, underpinned by the highest standards of safety, customer service and positive team engagement.
Open every day from morning until late evening, managing our centres requires an energetic and self-motivated person. They must be able to motivate a team and ensure our customers have a fantastic experience during every visit leaving them looking forward to their next. Additionally, the Assistant Manager will be second in command, expected to work along-side our Centre Manager to be responsible for the profitability of the centre.
The Parthian Wandsworth Assistant Manager will be well supported by an experienced company management team and will play a key role in the future development of the company. We will provide training and development to ensure that they flourish in the role and grow with the company.
This is a full-time position, 40 hours per week, with a variety of daytime, evening and weekend shifts.
Key Qualities:
- Passion for climbing
- Organizational mastery
- Quick problem-solving
- Adaptability
- Strong multitasking and delegation capabilities
- Attention to detail
- Effective Leadership
- Top-notch customer service
Desired Skills:
- Experience in managing staffing scheduling and spends in line with forecasts;
- Experience in planning and scheduling deliverables to achieve targets;
- Proficient in Microsoft Office and Google Workspace to enable achieving the above;
- Proven experience of managing a team of people (Indoor Climbing preferred);
- Familiarity with climbing facility software, including Rock Gym Pro;
- A proactive and positive attitude towards customer service, staff well-being and developing business opportunities;
- Current knowledge of the Indoor Climbing Industry, with a coaching or teaching background, and a forward-thinking attitude in progressing Parthian Climbing’s status as an industry leader.
- CWI or other NGB qualifications would be beneficial.
Our offer:
- Competitive salary: £32,000 - £38,000 depending on experience
- Competitive and achievable bonus
- Funded training and qualifications to achieve success
- Flexible working week (this is a full-time role of 40 hours per week)
- Employee Assistant Program (EAP)
- Fun and supportive working environment
- Industry standard holidays and pension contributions
- Trade discounts on climbing equipment and clothing
- Free climbing (of course!)
Application closing date is 10th November 2024, with interviews and start dates ASAP. For the ideal candidate, a flexible start date can be agreed.
