Company Description At Villa Haven, understated luxury intertwines seamlessly with its pristine surroundings, fostering an ambiance of serenity and tranquility. Designed as a haven for those yearning to reconnect with nature, the resort blurs the boundaries between indoor and outdoor spaces, providing a holistic retreat for guests seeking rejuvenation.
Job Description The Guest Service Manager will be responsible for overseeing all aspects of the guest service operations at Villa Haven. This includes managing the front office, concierge, and guest relations teams. The Guest Service Manager will ensure that all guest interactions are handled with the highest level of professionalism and hospitality, creating memorable experiences for our guests.
Qualifications - Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest service management role, preferably within a luxury resort or hotel.
- Proven track record of excellence in guest service operations and guest satisfaction.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Knowledge of financial management and budget control.
- Fluent in English; additional languages are a plus.
- Ability to work in a remote location and adapt to a flexible schedule.
Additional Information
