Company Description Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description - To ensure effective up-selling techniques are practiced, generate maximum revenue from water sports activities and excursions.
- Updating water sports administration software and other required reports and records.
- Receiving and processing bookings and providing information concerning changes.
- Strictly comply with Q Adventure Standard operation guidelines and the hotel policies regarding the provision of water sports facilities to guests in accordance with the safety regulations outlined by the concerned government entities.
- To ensure that the service counter, guest relations, and other related areas are managed efficiently according to the established concept, providing courteous, professional, efficient, and flexible service at all times.
- Duty take-over procedures at the service counter and overall water sports must be strictly followed.
- To ensure activities are allocated as per bookings.
- Priorities of assignment should be given for advance bookings, repeaters, VIPs, guests with needs, and families with kids and infants.
- Updates all out-of-order and out-of-service activities on a daily basis.
- Liaise with instructors and others to organize excursions and other water sports activities.
- Ensure and provide water sports and activity information to arrival guests.
- Interacting with customers, providing information in answer to inquiries about products, activities, and services.
- To be present at all times in the area of responsibility of the water sports department.
- To have a thorough understanding and knowledge of all water sports-related activities, products, and up-selling alternatives.
- To handle guest inquiries in a courteous and efficient manner, report guest complaints or problems to the head of department if no immediate solution can be found, and assure follow-up with guests.
- Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
- Prepare all required guest service-related reports, circulate them to concerned departments in a timely manner, and also send daily reports to seniors as directed by them.
- To report "lost and found" items and handle them in accordance with the policy and procedures.
- To understand and strictly adhere to the rules and regulations established in the hotel policies and procedures on fire, hygiene, health, and safety.
- To maintain a high standard of personal appearance and hygiene at all times.
Qualifications - A minimum of two years’ experience in Excursion/Water Sports field
- Have a good level of physical fitness and stamina
- Ability to deliver fun, engaging, safe and informative sessions.
- Skilled in Safety and on Water Rescue practice.
- Knowledge of current Sailing & Windsurfing regulations (Desirable)
- Ability to effectively communicate with guests of all ages, management and other staff.
- Ability to work well within a team and maintain effective working relationships
- The ability to confidently hold a conversation in English
Additional Information
