Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do Th Associate Director of Sales - Leisure is responsible for generating revenues from our leisure segment for both Hotel Indigo Grand Cayman and Kimpton Seafire Resort & Spa, as well as assisting the team to achieve their quarterly revenue goals for both properties. This individual will be tasked with quarterly sales goals that are aligned with our rooms and food and beverage targets and must have an aggressive approach in uncovering new business opportunities to ensure a healthy lead funnel throughout the year. A relationship-builder with strong communication skills would be the ideal candidate for success in this position.
The position is also responsible for working closely with the Area Director of Sales & Marketing (DOSM) to support hotel strategic sales and pricing efforts, assume leadership responsibilities in the absence of or at the request of the DOSM, inclusive of training, coaching and mentoring of the sales team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide a high level of exposure of the hotel in specific markets assigned by DOSM.
- Achieve a strong pace, meet and exceed individual assigned revenue goals.
- Solicit, negotiate, and book new and repeat business.
- Develop and enhance a continued relationship with key corporate accounts.
- Successfully achieve and exceed weekly activity goals.
- Travels frequently to conduct sales calls both locally and internationally.
- Develop and lead exciting and memorable site inspections to accompany inventive and creative proposals.
- Solicit Leisure and Transient customers directly and jointly with others through the preparation, execution and completion of action plans.
- Prepare, construct, and present creative customer proposals and negotiate contracts on the hotel’s behalf.
- Upon closing, coordinate and follow-up with the other hotel departments to ensure delivery of superior guest service.
- Prepare reports as needed and required.
- Provide departmental colleagues with proper communication that will enhance our ability to deliver exceptional service.
- Conduct outside sales calls to deliver new business and maintain existing business relationships.
- Provides coaching, mentoring and training to sales team as guided by the DOSM and IHG.
- Keeps abreast of property financial performance relative to budget and forecast.
- Additional projects and responsibilities may be assigned as needed.
What You Bring - Bachelor's degree in Hotel/Hospitality Management, Business Administration or similar degree required.
- At least 3 years of hotel sales experience in the leisure market, with proven success.
- Past participation in trade shows, conventions and promotional events within the hotel, industry, and customer organizations.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Strong computer skills are required, including typing, knowledge of a CRM platform, Microsoft Office Suite, and Delphi experience is preferred.
- A self-starter with internal drive to excel in performance.
- Able to evolve with IHG as we grow.
- Well organized, detail-oriented with excellent follow-up.
- Great customer service skills and attention to detail.
- Must exude passion for leading and promote positivity throughout the department.
- Must be able to travel internationally frequently (1-4 weeks per month, based on the need).
- This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
The salary range for this role is $110,000 to $130,000 per annum. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including vacation, medical/dental/vision insurance, pension, free meal at our cafeteria and many other benefits to eligible employees.Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy .
Be Yourself. Lead Yourself. Make it Count.
