Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do The Pool & Beach Manager will be reporting to the Resort Manager. The successful candidate for the above position will be responsible for, but not limited to, leading the operations for Pool & Beach as well as overseeing water sports operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for promoting engagement and inspiration for pool and beach team
- In charge of driving revenue in the Cabana operations.
- Responsible for the financial results of the operations by managing resources efficiently.
- Responsible for overseeing Watersports operations in coordination with third party resort partners.
- Responsible for partnering in the recruiting, selection and hiring processes of the P&B Seafire operations.
- Must possess strong organizational, task-management, leadership, creativity, verbal and written communication and presentation skills.
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Lead the pool and beach operations, set and maintain the highest levels of guest service, enhance the employee experience and contribute to the achievement of the hotel financial goals.
- Monitor the guest experience through observation on the floor, and guest surveys to ensure all guests are fully engaged at the end of their stay. Perform documented daily service audits.
- Foster a work environment where all team members have access to an exceptional employee experience.
- Work closely with loss prevention to ensure the proper training of the team in safety procedures and keep the safety of our guests as a priority.
- Run and attend departmental training meetings as needed.
- Coach and counsel employees when necessary, using the correct documentation and techniques.
- Ensure all areas receive their schedule in a timely manner based on the needs of the operation.
- Responsible for payroll, purchasing and inventory procedures for pool and beach operations and recreation.
- Responsible for planning and executing wellness and recreation activities in the resort.
- Establish processes to ensure training for all employees from onboarding to yearly re-certifications are up to date.
- Ensure that the pool area is exceptionally clean, well maintained and tidy at all times; daily walkthroughs.
- Maintain proper risk management practices; ensure all safety regulations and procedures are followed.
- Convey any potential maintenance, housekeeping, safety, and operational issues to the proper department official.
- Additional projects and responsibilities may be assigned as needed.
What You Bring - Must have 3+ years of Hospitality experience in luxury pool, beach and recreation operations management.
- Hospitality degree preferred.
- Prior supervisor/ Manager Experience at Pool/ Beach operations in a luxury resort setting.
- Strong understanding of Forbes/ AAA luxury standards and their implementation.
- Positivity, teamwork, and a passion for customer service!
- Experience with pool and beach functions as well as cabana program preferred.
- Proficiency in POS, Opera and HotSOS experience required.
- Demonstrate strong MS Word, Excel, Outlook and PowerPoint skills.
- Must be able to lift, push, pull and carry a minimum of 50 lbs.
- This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy .
Be Yourself. Lead Yourself. Make it Count.
