Why We're Here At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas. With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.
How We're Different Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opened in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.
Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike. We are looking for bright, confident, and free-spirited people to join our team!
What You Do As the Senior Housekeeping Supervisor, you’ll be responsible for leading /coordinating daily housekeeping floor and public area operations to ensure effective turn around and up keep of rooms and public areas whilst ensuring compliance to brand standards, operating SOPs and FLS regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Open the house by coordinating previous shift handover to ensure all tasks are completed and assigned areas are checked.
- Ensure that task assignments are prepared as per standard credit allocation and all areas including rooms and public areas are allocated as per occupancy and business traffic demands.
- Ensure all guest preferences, VIPs, guest follow ups, guest requests are cascaded to the respective teams.
- Audit rooms and public areas to identify gaps in brand/SOP compliance for condition and cleanliness.
- Support room attendants in completing their assigned credits by ensuring timely hands-on support.
- Support houseman in completing their daily tasks
- Support public area attendants by providing all relevant information regarding events, major guest movements and peak traffic times.
- Evaluate training need analysis based on audits and schedule trainings to bridge gaps and to enhance guest experience.
- Support supervisors to carry out their daily tasks by ensuring all resources required for operations are planned and organized well ahead of time.
- Identify, schedule, execute, track and update periodic and routine projects pertaining to rooms and public areas
- Coordinate with contract services to ensure services are performed as per schedule and contract.
- Coordinate with engineering department to ensure timely completion of routine and periodic maintenances
- Coordinate with Front Office and rooms controller to ensure effective rooms blocking for arrivals.
- Supervise and control inventory of linen, guest supplies, consumables, operating tools and equipment.
- Order OS&E and consumables as required for operations and ensure tracking of all deliveries, payments and submissions of all invoices to accounting.
- Support Director of Housekeeping by constantly updating on guest and colleague feedback.
- Represent and uphold brand and resort’s reputation in all communications with guests, colleagues, vendors and key stake holders.
- Additional projects and responsibilities may be assigned as needed
What You Bring - High School Diploma is preferred.
- Minimum 2 years work experience as Housekeeping Supervisor in an upscale/upper upscale hotel/resort.
- Minimum 1 year work experience as Housekeeping Coordinator in an upscale/upper upscale hotel/resort.
- Must have thorough knowledge of Opera PMS – Housekeeping Management.
- Must be proficient in MS Office.
- Experience in housekeeping related functions in Hotsos, Kipsu and Peoplesoft is preferred.
- Ability to lift and move 30 pounds.
- This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
The hourly pay range for this role is $11 to $13 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy .
Be Yourself. Lead Yourself. Make it Count
