A Receptionist at Sumosan Twiga:
As a Receptionist at Sumosan Twiga, you will be the welcoming face for all our guests, setting the tone for an incredible dining experience. Your primary responsibilities will include greeting and seating guests while ensuring they feel comfortable and valued from the moment they arrive. You will often communicate operational departments to ensure seamless service. Your role is crucial in setting the mood for a remarkable evening.
Your day to day:
- Welcome and greet guests as they arrive, guiding them to their designated dining or bar areas.
- Present menus to guests and address any initial inquiries.
- Engage with guests to ensure a comprehensive and enjoyable customer experience.
- Answer phone calls, manage reservations, and respond to inquiries promptly.
- Deliver exceptional customer service throughout the guest's visit.
- Accurately estimate and communicate wait times, monitor the waiting list, and coordinate with the waitstaff regarding available seating.
- Manage guest seating and flow of service to optimize the dining experience.
- Collaborate with the management team to ensure seamless operations and address any guest concerns or feedback effectively.
