Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.
Responsibilities:
- Check rooms and common areas, including stairways and lounge areas, for cleanliness and assist accordingly
- Coordinate work activities among departments
- Ensure compliance with safety and sanitation policies
- Educate housekeeping staff on cleanliness, tidiness and hygiene standards
- Examine the property to determine need for repairs or replacement of furniture and/ or equipment
- Investigate and address complaints regarding poor housekeeping service
- Maintain an inventory of cleaning supplies
- Monitor and replenish cleaning products stock
- Motivate team members and resolve any issues that might occur
- Oversee staff performance on a daily basis
- Prepare work assignments in an effective manner
- Perform various cleaning duties in instances of staff shortages
- Schedule shifts and arrange for replacements in cases of absence
- Train room attendants on cleaning and maintenance tasks
Qualifications & Assets:
- At least 2 years’ experience working in a similar position
- Ability to use industrial cleaning equipment and products
- Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
- Able to work various shifts, including evenings, public holidays and weekends
- Excellent organizational and team management skills
- Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
- Must be proactive in carrying out assigned duties
- Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
