About Finn Lough
Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation, and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.
About the Role
We are looking for a friendly, motivated, and detail-oriented Sales & Guest Services Associate to join the team at Finn Lough. The ideal candidate will assist with reception duties and manage bookings, ensuring every guest has a seamless experience from the moment they reach out to the team until the time they check out. This position plays a vital role in providing exceptional customer service, acting as an ambassador for Finn Lough in representing its values to our guests.
Responsibilities
Reception Duties
- Greet and welcome guests in a warm and professional manner upon arrival.
- Check guests in and out efficiently, ensuring accurate documentation and payment processing.
- Answer phone calls, emails, and other guest enquiries promptly and professionally.
- Provide accurate information to guests regarding accommodation, dining, experiences, spa and local sites.
- Maintain an reception area, ensure the space is always welcoming
Reservations Management
- Manage and process guest reservations via phone, email, and online platforms.
- Respond to enquiries and provide accurate availability and pricing information.
- Ensure that all bookings are accurately entered into the reservation system and confirmed to guests.
- Assist with upselling and promoting available services, packages, and experiences.
- Monitor and manage cancellations, amendments, and special requests related to guest bookings.
- Ensure payments are accurate and reconciled on a daily basis.
- Liaise with the Sales team to ensure availability of offers and packages.
- Maintain up-to-date knowledge of current rates, availability, and promotional offers.
Guest Services & Customer Care
- Provide a high standard of customer service throughout the guest journey, ensuring a memorable stay.
- Handle any guest concerns or complaints promptly and professionally, escalating where necessary.
- Assist with organising additional guest services such as transportation, activities, and special requests.
- Ensure that guests' needs are anticipated and met, providing personalized experiences wherever possible.
