About Finn LoughFinn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.
Role OverviewWe are seeking an experienced and dynamic Operations Manager to oversee the day-to-day running of Finn Lough. This is a multifaceted role that requires exceptional leadership, problem-solving skills, and a hands-on approach to ensure seamless operations across all departments. You will report directly with the General Manager/owners and collaborate closely with the wider management team to maintain the highest standards of service and guest experience.
Key ResponsibilitiesGuest Experience & Service Excellence- Ensure a consistently high standard of service across all guest touchpoints, from arrival to departure.
- Monitor guest feedback, address concerns, and implement improvements to enhance overall satisfaction.
- Work closely with the front-of-house and housekeeping teams to maintain a seamless and welcoming environment.
Operational Oversight & Team Leadership- Oversee daily operations across all departments, including accommodation, F&B, spa, and maintenance.
- Lead and support department managers to ensure smooth coordination and efficiency.
- Assist in recruitment, training, and ongoing development of staff, fostering a motivated and engaged team.
- Implement and uphold SOPs to maintain consistency and quality in all aspects of the business.
- Work with the department head to continually review and optimise both the front of house and back of house processes.
Facilities & Sustainability Management- Ensure the retreat’s infrastructure, Bubble Domes, and facilities are maintained to the highest standards.
- Organise and oversee ongoing preventative maintenance using the in house team and external contractors.
- Work with the maintenance team to proactively address any issues and minimise disruptions.
- Support and drive Finn Lough’s commitment to sustainability through responsible resource management and eco-conscious initiatives.
Financial & Administrative Duties- Assist with budget management, cost control, and resource allocation to maximise efficiency.
- Oversee stock levels, supplier relationships, and procurement processes.
- Ensure compliance with health & safety regulations and licensing requirements.
