Company Description
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
Job Description
The Outlet Manager supervises the daily operations of the outlets and ensure adherence to standards. He/She is visibly present on the outlet floors during service and solicits feedback from guests. He/She handles guests’ issues as appropriate to ensure outstanding service.
Duties and Responsibilities:
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.
Organisation
Must be familiar with procedures and standards of all the outlets.
Plan, control and coordinate Outlets organization and activity.
Apply and ensure application of standards and procedures set by Constance Belle Mare Plage and those resulting from the Hotel’s Food and Beverage policy.
Participate in managing the department’s personnel in terms of hours, public holidays discipline and training according to instructions from F&B Manager /Assistant F&B Manager.
Apply and ensure application of procedures and regulations concerning hygiene and safety.
Make sure that all material and equipment made available to the Outlet is correctly used.
Make concerted effort to report and control breakage.
Participate in inventory taking at scheduled times.
Attends and contributes to the daily Food and Beverage meeting.
Management
According to F&B Manager /Assistant F&B Manager instructions, implement the appropriate means to improve costs, personnel, expenses and charges.
Make any suggestions to F&B Manager /Assistant F&B Manager which will improve Outlet profitability.
Establish and maintain effective employees relation.
Conducts, under the guidance of the F&B Manager /Assistant F&B Manager such functions as interviewing, hiring, employee orientation, on-the-job performance, coaching, counselling and suspension if necessary to ensure appropriate staffing and products.
Performs related duties and special project as assigned.
Controls and regulates costs associated with outlet.
Quality
Before each service, check Outlet cleanliness and set-up.
Make sure that Staff levels are adapted to predicted activity and, if need be, take the required actions to correct discrepancies.
Participate in service as necessary to ensure agreed standards are met.
Ensure good coordination between Restaurants and the kitchen: knowledge of the menu, suggestions, missing dishes, etc.
Conduct pre-meal briefing.
Take responsibility for reception and service quality.
Pay attention to guests’ comments and suggestions; immediately take all required corrective measures and send remarks to F&B Manager /Assistant F&B Manager.
In cooperation with F&B Manager /Assistant F&B Manager, develop initial and in-service training programs and ensure follow-up, paying particular attention to improving reception and service quality.
Make any suggestion to F&B Manager /Assistant F&B Manager likely to improve service quality.
Send daily outlet logbook to F&B office.
Qualifications
Qualification:
- Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience:
- A minimum of 5 years of experience in hotel industry.
- Proven experience working in a top luxury resorts is a plus.
- Experience working in remote island locations is a plus.
- At least 2 years of professional experience on a similar position is a plus.
Technical Skills:
- Detail-Oriented.
- Management skills.
- The ability to perform basic calculations and measurements.
- Problem-Solving and Conflict Management.
- Team leader.
- Fluency in English or another language, written and verbal communication.
- Knowledge of a second language is a plus.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
