Company Description
Constance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike.
Job Description
JOB SUMMARY:
The Guest Service Bell Assistant has as main responsibility to enhance customers’ experience and exceed guest exceptions by providing them with an outstanding first and last impression. His main duty is to drive guests around the resort using club cars carefully and in line with Hotel’s policies and regulations. He is also responsible to deliver messages, luggage and parcels to guests and ensure cleanliness of all Front Office Areas and Reception Back Office areas.
DUTIES AND RESPONSIBILITIES:
Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.
At all times offer graceful, personalised and caring service to all guests as you are an ambassador of the Constance Belle Mare Plage service philosophy.
Exhibit good posture and an elegant demeanour and speak in a polite and attentive manner at all times.
Always address the guests with their name, keeping eye contact and smiling.
Take ownership of guest requests and do not refer guests elsewhere.
Adhere to the grooming and etiquette standards of the resort.
Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues.
Be courteous, considerate, supportive and respectful towards team members of the Front Office department and with other departments of the resort.
Ensure to keep yourself updated with the role of Front Office in Fire, Tsunami and First Aid standards , through proper training.
Attend all the training that you are assigned to within your department or at resort level.
Responsible for handling arrival guest luggage properly and as per resort SOP, efficiently and as per the resort standards.
Ensure safety and security of guest belongings during the transfer to and from Guest Rooms.
Ensure prompt and efficient collection of guest luggage from Guest Rooms and responsible for the same until guest departure.
Responsible for tagging and cleaning luggage on arrival, as well as on departure.
Responsible for transportation of guests throughout the resort in coordination with Reception and Guest Relations Hosts.
Co-ordinate maintenance schedule for guest buggies with Engineering in conjunction with Guest Service Assistant.
Responsible for maintaining effective communication channels with the guest through prompt and efficient delivery of messages, faxes, and parcels.
Responsible for the efficient, clean, safe and hygienic maintenance of all Front Office areas including the Lobby, Arrival Luggage Room and the Back Office Areas.
Responsible for the proper use, cleanliness and maintenance of Buggies.
Read daily reports and keeps updated on arrivals, departures and guests in house.
Keep updated on all activities and special events within the resort.
Ensure resort SOP’s on Guest Service Bell Assistant duties are followed at all times.
If required by HOD, on certain occasions, escort guests going on excursions off the resort premises.
Perform any other cognate duties as instructed by the Front Office Manager or Hotel Management.
Qualifications
Qualifications:
- Middle or Secondary Education with additional training in hospitality
- Minimum 1 year experience in luxury hotel industry
- Fluency in English; knowledge of another language preferred
- Physical stamina and attention to detail
- Excellent interpersonal and time management skills
- Experience with cleaning and maintaining guest areas
- Valid driving licence for operating club cars (buggies)
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.
