Executive Assistant Manager

Constance Belle Mare Plage • Seasonal • Mauritius • 2d ago

Job Brief

The Executive Assistant Manager acts as the resort’s operational leader. This role involves managing various departments, ensuring quality standards and fostering a culture of excellence and guest satisfaction.

JOB SUMMARY

The Executive Assistant Manager acts as the resort’s operational leader. This role involves managing various departments, ensuring quality standards and fostering a culture of excellence and guest satisfaction.

JOB DESCRIPTION

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At Management discretion, direction may be given for tasks outside the scope of work described.

To ensure the efficient management of all departments.
To ensure that each department contributes the agreed budgeted profits.
To provide effective leadership through professional management and encouragement while respecting the responsibilities & reporting line of Heads of Departments.
To carry out monthly coaching & performance guidance to achieve desired customer satisfaction & quality standards.
To assist, in conjunction with the Human Resources Manager, meaningful succession & career plans for Team Members as and when required.
To ensure that Heads of Department are conducting regular performance appraisals & drawing up appropriate action & developmental training plans for their team using job descriptions as a guide.
To assist Human Resources in ensuring that team members are totally conversant with & practising good employment procedures aligned with the Employment Laws of Mauritius.
To ensure that team members have implemented & are consistently respecting company Standard Operating Procedures (SOP’s).
To review & analyse monthly results, highlight problem areas & take appropriate action to rectify poor performance in coordination with the relevant Head of Department.
To compile & agree on meaningful, achievable budgets through accurate research & application of in-depth knowledge of the industry.
To stay 'close to the customer' & maintain effective communication at all times through planned meetings & entertainment.
To ensure that complaint handling is actioned without delay & that effective follow-up takes place to avoid a recurrence & a result satisfactory to the customer.
To ensure that the company's training objectives are achieved & effective.
To attend all company social & promotional functions, maintaining a high profile with current & prospective clients.
To be aware of current trends in the industry & make suggestions on how these could be implemented for the benefit of the company.
To attend meetings/training courses when required & continually strive for the improvement of professional skills.
To liaise & work closely with sales executives to ensure that realistic, achievable proposals are submitted for business.
To maintain effective working relationships with all team members & invoke excellent relationships when assisting in particular departments.

CANDIDATE PROFILE

Qualification

Hold a degree in Hospitality Management or related field.

Experience

At least 7 years of experience in Luxury Hotel Operations & Management and a minimum of 4 years in higher managerial positions – EAM, Operations Manager, or as a number 2 in a hotel.
Proven experience working in top luxury resorts. with at least 200 rooms.
Proven Food and Beverage or Rooms management experience.

Technical Skills