Job Brief The IT Manager will oversee IT support for all hotel departments, including front desk, housekeeping, and food and beverage operations, while ensuring guest data security and a smooth technological experience for both staff and guests.
Duties and Responsibilities: - To provide a courteous, professional, efficient and flexible service at all times, following Constance SOPs.
- To assist authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
- To coordinate the timely repair and return to service of any faulty systems or items of equipment.
- To rebuild data corrupted by either hardware or software faults.
- To set up emergency procedures to continue the operation of the hotel in the event of system failure.
- To arrange the distribution of Night Audit and other regularly system-produced reports.
- To establish necessary security measures to prevent unauthorised access to the I.S. systems.
- To provide technical assistance to Internal or External Audit staff.
- To work with the Operational Departments to set up and maintain clean relevant databases for management purpose.
- To regularly check that all licenses are complete and up to date.
- To maintain a good rapport and working relationship with staff in the outlet and all other departments.
- To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- Assist in the deployment and maintenance of software and hardware updates, patches, and security measures.
- Support the organization's network infrastructure, including monitoring network performance, identifying and resolving network issues, and assisting in the configuration of network devices.
- Provide training and support to end-users on the use of IT systems and applications.
- Assist in the setup and support of audio-visual equipment for events and meetings.
- Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy
- Commercial awareness, planning and organizational skills.
JOB REQUIREMENTS Qualifications - Bachelor’s degree in Information Technology, Engineering, Information Systems, or any related qualification from a recognized institution.
- Minimum of 3 years of experiences in a similar position is preferred.
Skills - Commercial awareness, planning and organizational skills.
- Analytical, research and writing skills.
- Communication and presentation skills.
- Ability to work collaboratively across functions.
- Strong interpersonal and customer service skills.
- Proficiency in Microsoft Office applications.
- Communicate effectively in English & French.
- Ability to work in a team and under pressure.
- Flexible approach to work.
- Attention to details.
